Virgin Games, owned by Richard Branson’s Virgin Group, is an online casino licensed by the Gibraltar Regulatory Authority and the UK Gambling Commission that is only available to players in the United Kingdom.
Founded in 2004, Virgin Games was originally used WagerWorks software to provide their huge number of games. After transitioning to GameSys, Virgin lost a majority of their gaming catalogue and now offer less than 100 casino games.
The casino games Virgin Games does offer include Slots, Live Casino games of Blackjack, Roulette and Poker as well as traditional casino table games like Caribbean Stud Poker, Baccarat, Roulette, Keno and Blackjack.
Online Slots Games
Virgin Games have a wide variety of Slots games from the traditional three-reel fruit Slots to games featuring fantasy and animal themes. They include Double Bubble, Cleopatra, Starburst, Secrets of the Phoenix, Twin $pin and much more.
Virgin’s collection of licensed video slots, which feature popular brands, film and television themes, include Guns N Roses, Deal or No Deal, Family Guy, Harley Davidson: Freedom Tour, Monopoly and Michael Jackson: King of Pop.
In addition to all of that, Virgin Games offers progressive jackpot Slot games including Deal or No Deal: What’s in Your Box and Double Bubble Jackpot.
Virgin Games offer a variety of different payment options. To deposit money, members can use traditional credit and debit cards, Paysafecard, Skrill, PayPal and Neteller.
To withdraw money and winnings, players can use bank wire transfer, debit and credit cards as well as PayPal, Neteller and Skrill. Most of Virgin Games’ payment methods take between two to five days to process, which is fairly quick for an online casino.
They even state on their website that they try to ensure that each withdrawal is processed and released with 24 hours. According to reviews by other players, their processing time just isn’t that swift.
Virgin Games is big on customer support, since it’s part of the Virgin Group. The website advertises 24/7 support and users can contact the team by using a live chat feature which is open 24 hours a day, seven days a week. Users must be registered to use the live chat service.
Virgin Games also offers a 24/7 phone line UK players can contact at 0800 083 1833. Lastly, gamers can contact the Virgin support team by email them through an online form. Again, players are required to be members to contact the team.
Virgin Games offers a decent selection of games as well as great customer support but it does fall flat on several aspects. Compared to most other online casinos, Virgin’s selection of games just aren’t that great, nor is there a huge variety to keep players interested.
In addition, their lack of different payment options means users may be forced to use a service they don’t like. Lastly, since Virgin Games is limited to only the UK, they are limiting hundreds of other players who could have used their service.